I can't find my parking pass!
Your pass is safe — it just won't appear in the regular JustPark app. Here's how to find it.
🔍 Step 1 — Check your email
Your pass is sent to the email address used at purchase. Check your inbox and spam/junk folders.
✅ Step 2 — Log in at eventpass.justpark.com
Go to eventpass.justpark.com/login and select My Passes. Make sure you're signed in with the same email used to purchase.
🍎 Did you sign in with Apple or Google?
This is one of the most common reasons passes go missing.
🍎 Apple ID — Apple's "Sign in with Apple" can create a hidden private relay email address (ending in @privaterelay.appleid.com) that you've never seen or used before. Your pass may be linked to this address.
✅ The fix: log in using Sign in with Apple again on the same device — don't try to enter an email address manually.
🔵 Google — If you signed in with Google, your pass is linked to your Gmail address. Try Sign in with Google rather than entering your email manually.
🔑 Can't log in?
- Forgot your password → reset it here
- Used guest checkout → you'll need to create an account
📱 Pro tip
Once you've found your pass, add it to Apple Wallet or Google Wallet for quick access on match day.