✈️ SJU - Luis Muñoz Marín International Airport Parking FAQs
Welcome to the JustPark Help Center for SJU. Whether you're reserving in advance, paying on exit, or managing a session — here's everything you need to know.
🗺️ Official Parking Locations
- Mall of San Juan Park & Ride — Off-site long-stay with regular shuttle. Available 24/7. Reserve in advance or park on the day. 📞 787-791-4015
🅿️ Reserving a Space in Advance
Reserve a space at the official Park & Ride at the Mall of San Juan.
- 🔒 81 spaces in a dedicated section
- 🪧 Spaces are not individually marked — park in the first available spot
- 📲 Please scan the QR code from your confirmation email or the JustPark app, to obtain your printed ticket. You will then need to present this ticket when entering and exiting the reservation area.
Reserve Parking at Mall of San Juan
🚌 Park & Ride Shuttle
- 🕒 Runs every ~30 minutes, 24/7 — departs from the first level
- 🆓 Free of charge
- 📲 Show your confirmation email or app booking to the driver
💳 Payment & Account Support
- Accepted payment methods
- What to do if payment fails
- Managing your payment method
- Extending your parking session
- Ending a session early
- Updating your licence plate
- Getting a receipt
- Parking citations
💰 Refunds & Cancellations
Cancellations are allowed up to 24 hours before the booking starts, for a full refund.
Any other refund requests will need to be submitted to the support team using the link below. There are no guarantees on refunds for cancelled flights or other issues experienced once the parking session has started.
❓ Need Help?
Our support team is happy to assist with any parking-related questions.
- ⏩ Fastest: Submit a Support Request
- 📧 Email: support@justpark.com