Customer Guide: American Airlines Center Parking
🚗 Buy Parking for American Airlines Center
Attending an event at the American Airlines Center? This guide covers everything you need to know about parking, entry, exits, and refunds to help your visit go smoothly.
🚗 Parking Overview
- Parking is operated directly by the American Airlines Center.
- Parking passes may be purchased in advance via JustPark EventPass or during ticket checkout on Ticketmaster.
- Only AAC-operated parking lots are available for this venue.
🅿️ Parking Lots & Availability
- Number of lots: Approximately 10 AAC-operated parking lots
- Availability may vary depending on the event
- Oversized vehicles: Not permitted
♿ ADA Parking
- ADA parking is available on a first-come, first-served basis
- ADA spaces are not available for presale
- A valid ADA placard or license plate is required
⏰ Parking Hours
- Lots open: 2 hours before the event start time
- Lots close: After the event, once vehicles have exited
Event start and end times vary by event, so we recommend checking your event details before arriving.
🚦 Entering the Parking Lot
- Parking passes are scanned at entry
- Handheld scanners are used by attendants
- No gate arms are in use
- Digital passes are accepted
- Printed passes are accepted and recommended as a backup
- Apple Wallet and Google Wallet are supported
🚘 Exiting After the Event
- No scanning is required when exiting
- No gate arms are used
- Parking attendants will be on-site to assist with traffic flow
🔁 What If My Assigned Lot Is Full?
If you are directed away from your original lot:
- Please speak with an on-site parking attendant
- You may be redirected to another AAC-operated parking lot
- Follow all signage and staff instructions
Redirection is only possible between American Airlines Center-operated lots.
💰 Refund Policy
All parking sales are final unless specific criteria are met. Refunds are reviewed on a case-by-case basis.
🚫 Refunds are not issued for:
- Change of plans
- Weather-related issues (unless the event is officially cancelled)
- Late arrival or being turned away
- Booking errors (such as wrong pass type)
- Non-attendance
- Redeemed (used) passes
✅ Refunds may be approved if:
- The event is cancelled
- The event is rescheduled and you can no longer attend
- A system or venue error prevented parking access
- The lot was closed or full when it should have been open
- You purchased a replacement pass to correct an error
If eligible, please submit a request with any supporting evidence.
Submit a Support or Refund Request
❓ Need More Help?
JustPark can assist with:
- Finding or resending your parking pass
- Pass scanning or access issues
- Refund eligibility questions
- Account or technical support
For on-site assistance on the day of the event, please speak directly with an AAC parking attendant.