Customer Guide: Woodland Park Zoo

🦁What You Need to Know

If you're parking at Woodland Park Zoo for the Tasting Flight event, here’s everything you need to know.

Already have a parking pass and need help? You’re in the right place — read on.
Still need to book parking? If available, use the booking platform or check your confirmation email.

🔍 Finding Your Parking Pass

If you're looking for your parking pass, make sure you're using the correct platform.
JustPark EventPass operates separately from JustPark.com. Here's how to access your pass:

❌ Do not use the JustPark app or standard website.
✅ Go to eventpass.justpark.com to access your pass.
🔑 Need to reset your password? Use the same site: Reset Password
📧 Don’t forget to check your email (including spam/junk folders) for your pass confirmation.

⏳ Parking Lot Hours

🚪 Zoo closes to public: 1:00 PM
🍷 Event admission opens: 4:00 PM

🕐 Plan ahead! The Zoo will not be open for general access during the event.

🚗 How to Enter the Parking Lot

🎟️ Show your digital or printed parking pass upon arrival — no scanning required.
📲 Visual checks only: Venue staff will verify your pass visually.
✅ Apple Wallet, Google Wallet, and PDFs are all accepted.

🚫 No gate arms or scanners are in use for this event.

🚘 How Do I Exit After the Event?

⛔ No scanning or gate arms on exit.
Guests are free to leave once the event concludes. Please drive carefully and follow any on-site signage or staff instructions.

📌 Will I Need to Scan My Pass?

🔎 No scanning is required for this event.
Passes will be verified by visual check only — both digital and printed versions are acceptable.

📋 Refund Policy & Eligibility

All sales for this event are considered final. Please note the following:

🚫 Refunds Will Not Be Issued For:

Change of plans
Weather-related issues
Late arrival or entry refusal
Booking mistakes
Passes already marked as redeemed

✅ Refunds May Be Considered (Case-by-case):

Event cancellation or rescheduling
Verified system/venue error
Lot unexpectedly full or closed
Customer rebooked correctly and original pass is unused

Note: Refunds must be requested before the pass is used (unredeemed).

👉 Request a Refund Here

❓ Need Help with Your Pass?

JustPark is the platform you used to book your parking. We can help with:

📧 Locating or resending your parking pass
🔁 Transferring your pass (if allowed)
📋 Post-event issues including refund eligibility

We are not the parking operator. For on-site support, ask a Woodland Park Zoo staff member.

🔒 Note: We can only assist with passes purchased via eventpass.justpark.com. For third-party purchases, contact the seller directly.

Contact JustPark support:

⏩ Submit a request (fastest for non-urgent help): Request Support
📞 Urgent issues only: 888-894-9196
📧 Email: support@justpark.com

♿ ADA Parking Information

✅ ADA-accessible parking is available in all zoo lots.
No fees apply for vehicles displaying a valid disabled parking placard.

🅿️ For this event, six additional ADA spaces will be available in the Otter Lot near the West Entrance.

Venue Guides