Customer Guide: Pratt and Whitney Stadium

🏟️ What You Need to Know

If you're parking at Pratt and Whitney Stadium on game day, here are the key details to ensure a smooth experience.

🔍 Finding Your Parking Pass

If you're looking for your parking pass, make sure you're on the correct platform!
JustPark EventPass operates separately from JustPark.com, so follow these steps to access your pass:

• ❌ You cannot use the JustPark app or the usual JustPark website to log in or manage your pass.
• ✅ You must use eventpass.justpark.com to log in and access your pass.
• 🔑 If you need to reset your password, make sure you reset it on eventpass.justpark.com
• 📧 Check your email (including spam/junk folders) for your confirmation email.

⏳ Parking Lot Hours

• 🏣️ Parking opens: 11:30 AM
• 🚪 Exit gate arms close: 11:00 PM (2 hours after the event)

⏰ Plan ahead! If you're still inside the lot when gate arms close, you may need assistance from venue staff.

🚗 How to Enter the Parking Lot

• 🚦 Have your parking pass ready before arriving to avoid delays.
• ✅ If the gate arm is open, you do not need to scan your pass.
• 📲 Show your digital pass on your phone (Apple Wallet, Google Wallet, or email), if prompted by venue staff.
• 🖨️ Printed passes are accepted, but digital passes are preferred for faster entry.
• 📱 Some lots may use handheld scanners instead of gate arms. Just show your pass to the venue staff.

🚘 How Do I Exit After the Game?

• ✅ Most lots: Exit gate arms will be open, and no scanning is needed.
• 🛑 Some lots: Use a handheld scanner if directed by staff.
• 👷‍♂️ If no gate arm is present, a venue staff member will assist you.

🔄 Rule of thumb:
✅ If there’s no gate arm, there will be a human.
✅ If you can’t find a human, there will be a gate arm.

📌 Will I Need to Scan My Pass?

🚦 For lots with a gate arm, there’s no need to scan your pass when entering or exiting unless the gate arm is down. Your pass will still work as long as you're within the valid time window.

If there's an attendant, they may scan your pass.

📋 Refund Policy & Eligibility

JustPark passes are non-refundable in most cases. However, exceptions are sometimes made under specific circumstances. Please review the details below before submitting a request:

🚫 Refunds Will Not Be Issued For:

• Change of plans or deciding not to attend
• Weather-related issues (unless the event is officially cancelled)
• Late arrival or being turned away due to lateness
• Booking errors (e.g. wrong vehicle size or pass type)
• Not attending the event for any reason, including illness
• Parking passes already marked as redeemed

✅ Refunds Are Sometimes Given If:

• The event is cancelled
• The event is rescheduled and you cannot attend the new date
• You were denied entry due to a system or venue error (confirmed by staff)
• The parking lot was closed or full when it should have been open
• You purchased a replacement pass to correct an error (e.g. wrong date or lot)

Note: Your pass must be unredeemed to be eligible for a refund.

👉 Request a Refund Here

❓ Need Help with Your Pass?

JustPark is the booking platform for your parking pass. We can help with:

• 📧 Finding or resending your parking pass
• 🔁 Transferring your pass to someone else (if allowed)
• 🔍 Looking into issues after the event, including refund eligibility

We are not the parking lot operator, so we are unable to assist with:

• 🚗 On-the-day parking questions
• 📍 Directions or lot entry issues
• 👷 Assistance at the venue

For anything happening at the venue itself, please speak with a parking attendant — they’ll be your best source of help on the day.

🔒 Important: JustPark can only support passes purchased directly through eventpass.justpark.com. If you purchased your pass through a third-party seller like StubHub or another reseller, we will be unable to assist — please contact them directly.

For help with your pass, contact J