What to Do If You Bought Through StubHub or Another Reseller
We understand that sometimes things don’t go as planned, and you may need assistance with your EventPass parking. However, we can only assist customers who purchased their EventPass passes through eventpass.justpark.com.
🚫 Can’t Help with Resale Purchases?
If you bought your pass from StubHub, another resale platform, or a third-party seller, we’re unable to provide support directly for those passes. In this case, you will need to reach out to the reseller for assistance.
🧐 How to Get Help from Resellers?
- Contact StubHub or any other reseller you purchased from. They typically have dedicated customer service teams who can help resolve issues related to your purchase.
- Be sure to have your order details and transaction information ready when contacting them for quicker support.
✅ Need Help with Your EventPass?
If you’ve purchased your pass directly through eventpass.justpark.com, we can assist you with the following:
❓ Need Help with Your Pass?
JustPark is the booking platform for your parking pass. We can help with:
- 📧 Finding or resending your parking pass
- 🔁 Transferring your pass to someone else (if allowed)
- 🔍 Looking into issues after the event, including refund eligibility
We are not the parking lot operator, so we are unable to assist with:
- 🚗 On-the-day parking questions
- 📍 Directions or lot entry issues
- 👷 Assistance at the venue
For anything happening at the venue itself, please speak with a parking attendant — they’ll be your best source of help on the day.
🔒 Important: JustPark can only support passes purchased directly through eventpass.justpark.com. If you purchased your pass through a third-party seller like StubHub or another reseller, we will be unable to assist — please contact them directly.
For help with your pass, contact JustPark support:
- ⏩ Submit a request (Fastest route for non-urgent requests): Request Support
- 📞 Phone (For urgent pass-related issues): 888-894-9196
- 📧 Email: support@justpark.com