Customer Guide: FCWC Parking at Mercedes Benz Stadium
🏟️ Event Parking: What You Need to Know
If you're parking at Mercedes-Benz Stadium for a concert or special event, here are the key details to ensure a smooth experience.
Already have a parking pass and need help? You're in the right place, read on.
Still need to book parking? You can do that with the button below:
🔍 Finding Your Parking Pass
If you're looking for your parking pass, make sure you're on the correct platform!
JustPark EventPass operates separately from JustPark.com, so follow these steps to access your pass:
- ❌ You cannot use the JustPark app or the usual JustPark website to log in or manage your pass.
- ✅ You must use eventpass.justpark.com to log in and access your pass.
- 🔑 If you need to reset your password, make sure you reset it on eventpass.justpark.com
- 📧 Check your email (including spam/junk folders) for your confirmation email.
⏳ Parking Lot Hours
📅 Parking hours vary by event. Please refer to the information provided directly by Mercedes-Benz Stadium regarding your concert or event timing.
❌ What Happens If My Lot is Full?
If you arrive and find your lot full, don’t worry—we’ve got you covered! Check out this article for step-by-step guidance on what to do next:
👉 What to Do If Your Lot Is Full
🚗 How to Enter the Parking Lot
- 🚦 Have your parking pass ready before arriving to avoid delays.
- ✅ If the gate arm is open, you do not need to scan your pass.
- 📲 Show your digital pass on your phone (Apple Wallet, Google Wallet, or email) if prompted by venue staff.
- 🖨️ Printed passes are accepted, but digital passes are preferred for faster entry.
- 📱 Some lots may use handheld scanners instead of gate arms for entry. Just show your pass to the venue staff.
🚘 How Do I Exit After the Event?
- ✅ Most lots: Exit gate arms will be open, and no scanning is needed.
- 🛑 Some lots ("deck" lots): Use a handheld scanner instead of a gate arm.
- 👷♂️ If no gate arm is present, a venue staff member will assist.
🔄 Rule of thumb:
✅ If there’s no gate arm, there will be a human.
✅ If you can’t find a human, there will be a gate arm.
📌 Will I Need to Scan My Pass?
🚦 For lots with a gate arm, there’s no need to scan your pass when entering or exiting unless the gate arm is down. Your pass will still work to grant access for entry or exit as long as you are adhering to the entry/exit times provided by the venue.
If there's an attendant, they will scan your pass.
💰 Refund Policy
All sales are final. No refunds will be issued for any reason, including change of plans, late arrival, or weather unless the event is officially cancelled.
❓ Need Help with Your Pass?
JustPark is the booking platform for your parking pass. We can help with:
- 📧 Finding or resending your parking pass
- 🔁 Transferring your pass to someone else (if allowed)
- 🔍 Looking into issues after the event, including refund eligibility
We are not the parking lot operator, so we are unable to assist with:
- 🚗 On-the-day parking questions
- 📍 Directions or lot entry issues
- 👷 Assistance at the venue
For anything happening at the venue itself, please speak with a parking attendant — they’ll be your best source of help on the day.
🔒 Important: JustPark can only support passes purchased directly through eventpass.justpark.com. If you purchased your pass through a third-party seller like StubHub or another reseller, we will be unable to assist — please contact them directly.
For help with your pass, contact JustPark support:
- ⏩ Submit a request (Fastest route for non-urgent requests): Request Support
- 📞 Phone (For urgent pass-related issues): 888-894-9196
- 📧 Email: support@justpark.com