What Should I Do if My Payment Fails?
If your payment doesn’t go through, follow these steps to resolve the issue:
- Check Your Payment Details: Ensure that the card details you’ve entered (e.g., card number, expiration date, CVV) are correct.
- Verify Your Payment Method: Make sure your card has sufficient funds, or try using an alternative payment method, such as Apple Pay or Google Pay.
- Approve the Payment with Your Bank: Some banks require additional approval for online payments. Check for notifications, emails, or messages from your bank (e.g., requesting confirmation via an app or text message) and follow the steps to authorize the payment.
- Check Your Internet Connection: A weak or unstable internet connection can interrupt payment processing. Try again once your connection is stable.
- Look for a Payment Notification: Double-check your email or bank app to confirm if the payment has been processed before trying again. Duplicate payments will be refunded automatically if they occur.
- Try a Different Browser or Device: If you’re using the website, switch to a different browser or device to see if the issue persists.
- Contact Your Bank: Sometimes, banks block transactions for security reasons. Contact your bank to ensure the payment is not being declined.
Still Having Issues?
If none of the above steps work, please contact our support team.
Contact us here, and have ready the following details to help us assist you quickly:
- The email address linked to your JustPark account.
- The location code or details of where you were trying to park.
- Any error messages you received during payment.