My pass does not work

If the scanner doesn’t seem to recognize your pass, please:

• Ensure your smartphone’s screen brightness is 100%
• Check you’re at the correct location and arriving after the start time and before the end time on your pass
• Read the directions on your pass carefully; some times you need to place the pass at a specific distance or angle at which you’ll need to hold your phone for the scanner to work
• If you’re using a paper printout and it's not working, please open your pass on a smartphone from your confirmation email and attempt to scan on your smartphone

If your pass still won’t gain you entry, make note of the error you’re getting from the scanner, then pull a ticket and park.

Once you return to your car later to leave the parking facility, try scanning again to exit. If this doesn’t work, press the “Help” button at the gate to speak with a remote attendant and let them know you have a JustPark pass. They’ll ask for your information and manually open the gate for you.

If you need to pay to get out of the parking lot, please let us know by submitting a ticket and in some instances we may be able to reimburse you.